Hon'ble Governor of Sikkim
Shri Om Prakash Mathur
Hon'ble Chief Minister of Sikkim
Shri Prem Singh Tamang-Golay
Hon'ble Governor of Sikkim
Shri Om Prakash Mathur
Hon'ble Chief Minister of Sikkim
Shri Prem Singh Tamang-Golay
Smart Administrative Messaging and Virtual Assistance Dashboard
SAMVAD is an innovative WhatsApp-based citizen service and interaction chatbot developed by the District Administrative Centre (DAC), Gangtok, to bring governance at the fingertips of citizens.
With SAMVAD, residents of Gangtok district can easily access public services, get real-time updates, and connect directly with the district administration without visiting offices physically. Designed to make governance simpler, faster, and more transparent, SAMVAD leverages WhatsApp — a familiar platform — to ensure that every citizen, from urban areas to remote villages, can engage seamlessly with the administration.
Citizens can avail over XX essential public services offered by the District Administrative Centre, Gangtok, directly through WhatsApp.
Provides detailed information on required documents, application processes, and service-level timelines (SLAs) for each service — ensuring citizens are fully informed before applying.
Citizens can instantly report disasters, local emergencies, or critical incidents to the district control room for quick administrative response.
Enables real-time tracking of submitted applications, service requests, and grievance tickets using unique reference numbers.
Provides easy access to contact details of district officials, recent announcements, notifications, and important public information.
Offers a simple channel for citizens to share feedback, lodge grievances, and track resolutions, promoting accountability and trust.
SAMVAD envisions a 24×7 Virtual Public Service Assistant leveraging WhatsApp — one of the most widely used communication platforms in Sikkim — to provide instant, accessible, and personalized assistance to every citizen.
Automated responses to frequently asked questions and citizen queries.
Real-time information on DAC services, procedures, and guidelines.
Access to downloadable forms, notices, and circulars.
Application status checking through API/Webhook integration with backend systems.
Push notifications for deadlines, service updates, and district announcements.
Smart menu navigation for intuitive user experience.
Multilingual support (English & Nepali) to ensure inclusivity.
SAMVAD is a step toward inclusive, transparent, and responsive administration. It embodies the vision of "Digital Governance for Every Citizen" by the Gangtok District Administration — ensuring that every message matters and every citizen's voice is heard.